"I wanted to take the time to thank you for the excellent service we have received from yourselves. Almost 5 years ago we built a custom house. Since then a few things have had to be repaired and/or replaced.
Recently the silicon seal between two large pieces of glass in our shower separated. I contacted yourselves and a service crew was sent the following day to repair the problem. I wanted to let you know much we appreciate the fact that your company was so quick to take action – willingly and quickly, without trying to avoid any responsibility.
We have not encountered many suppliers or tradespeople that have been this helpful post construction. Usually it takes lots of letter writing or many phone calls, as well as additional payment to get something like this taken care of.
Unforeseen problems occur in construction all the time, the real proof of integrity and superior service is how the problem is dealt with in the aftermath.
A-Direct Glass has proven themselves to be a company well worth doing business with. Thank you once again."
"Ray Mitchell has been somewhat integral in the success of Sanmarc Custom Homes as are all the trades we use to build our high quality homes. We found Ray in our start up phase and have continued to use his services for our mirror, shower door and solarium installations. When he started A Direct there was no doubt we wanted to continue using his services. The quality of work produced by A Direct Access is definitely some of the best I’ve seen in my years of contracting."
Sanmarc Custom Homes Ltd.
"I have been using the services of A Direct Access Glass Ltd, at every opportunity since Ray started his business in “97. Ray had done work for many of my clients prior to that with another firm. Both my clients and I have been extremely happy with the service and quality of work performed. I have found over the years that when other glass shops say “it can’t be done”, Ray has been able to make it work. Custom cut mirrors, custom shower doors…quality work really is their specialty."
Lynn Archibald Interiors
Just wanted to follow up. The new screens and glass are great. But that really isn’t what I was impressed with. I want to give kudos on getting the job done quickly, and effectively. My brother in law who was there during the installation often works on construction projects, but is not often impressed with suppliers. This was not the case with your guys. He said they had a “get it done” kind of attitude, given that the windows weren’t even designed to accommodate your product. But you guys got it done anyways; no excuses, no delays.
My first email on Friday, and a call on Monday. Background payment work done in minutes. Window and screens installed within a week. That is how I like doing business. So kudos and thanks for the great, and painless experience!"
A happy client
"We built our home with Fawdry Homes over six years ago and I just wanted to pass on some positive feedback with respect to one of your suppliers.
While we were away over Christmas our frameless shower door shattered. I contacted Ray at A-Direct Access Glass on my return and he was very helpful in ensuring the shower door glass was replaced. The service we received was amazing. We had a new shower door installed within three weeks. There was no charge for the glass and the labour was very reasonable (less than $200).
I highly recommend A- Direct Access Glass to any of your future customers."